Home Page  |  Site Map  |  Articles 
 
   
Print This Post Print This Post     
 


Copesan and Western Exterminator Part Company

Copesan Services and Western Exterminator Company, Anaheim, Calif., have announced the termination of their business relationship.

Copesan Partners learned of the disengagement of Western from Copesan on Friday afternoon (May 4). A press release was sent out by Copesan on Sunday morning (May 6).

“Leaving the Copesan network was a difficult business decision, having been a Copesan Partner since 1991,” said Michael Katz, president of Western Exterminator Company, in the press release. “However, after very careful consideration, we have determined that we want to refocus our service efforts on the Western Exterminator side of our business. This was solely a management decision for Western as we fully support the Copesan business model. We are committed to working with Copesan’s national clients and will do everything in our power to ensure a seamless transition.”

Katz told PCT that Western benefitted from its Copesan partnership in many ways, including having Western members serve on various Copesan committees. “When you are dealing with large national accounts, there are a lot of protocols to follow and I think we learned a lot about quality assurance through the Copesan network,” he said. “I think they have one of the finest technical committees in the industry. In a lot of ways it made us a better company.”

Despite these and other benefits Katz said it was a necessary business decision because being a Copesan Partner “was a difficult piece of our business to administer properly.”

News of Western’s disengagement from Copesan has once again stirred up the “Is Western being sold?” rumors in the pest control industry, to which Katz responded, “I don’t believe that is true. I have heard those rumors about our imminent sale for many years. You know, we are being sold to Terminix, we are being sold to Orkin. I don’t look at this action any differently. Looking at this action, I can see where people might think that, but people can think what they want. This was a business decision that stands on its own merits.”

In that same Copesan press release, Deni Naumann, president of Copesan said, “Our commitment to providing exceptional service and account management to our clients is and always will be our top priority. We are grateful that the Western team shares this same commitment and is dedicated to a smooth transition of service. We recognize that change in our service provider network may cause some uneasiness, however, Copesan has addressed similar challenges in the past and the end result is a stronger servicing network.”

When asked by PCT how other Copesan Partners would fill in the hole left by the departure of Western Exterminator, Naumann explained how Copesan’s national accounts are transitioned, “We look at our redundant service capability. So, in the case of Western, we will be making assessments as to who can provide the service portfolios; the capabilities we need, for our clients,” she said. “It’s always ‘Now that this need has arisen, what service capabilities address the clients’ requirements?’”

In the weeks ahead, Copesan will decide which firms (possibly a combination of both current and new Partners) are best suited to service Copesan’s national accounts. “The client touch points that we have, the electronic data, the various elements that we provide to clients, that’s what makes this a Copesan client,” Naumann continued. “We have our Partners who provide service at the location, but it’s to Copesan requirements and the clients’ requirements.”

One of the strengths of Copesan’s unique business model is its redundant service capabilities identified in its local markets. “All of our servicing Partners are committed to Copesan’s high-touch account management approach and quality service performance standards. We’re confident that our clients will continue to receive the best of care in their capable hands,” said Naumann.

Copesan will be communicating transition details to its clients as they are finalized. The transition is targeted for completion by Sept. 30, 2012

Source: Pest Control Technology Magazine

Interested in learning more about valuation and mergers & acquisitions in the pest control industry? Subscribe to Potomac Company commentary and research on the Pest Control Industry.


Name:
Email:
Company:
State:
Phone Number:


Related Reading:
Rentokil Acquires Western Exterminator
Massey Services Acquires Myers Services
Terminix Acquires Schendel Pest Services
Getting Ripped Off by Pest Control Business Brokers
Terminix Acquires EcoFirst Pest Control, a PCT Top 100 Company
Selling Without Selling Out: An Interview with Waud Capital Partners
Sunair Services and George Costanza: Negotiating Hard for Less Money
Orkin Acquires Precision Pest Control and Bob’s Termite and Pest Services
Massey Withdraws Offer to Acquire Sunair Services
Massey Acquires Sunair… We’ll Know by Monday
Orkin Acquires Crane Pest Control
Terminix Acquires 19 Pest Control Companies in First Six Months of 2008
Ehrlich/Rentokil Acquires Shamrock Pest Management
Orkin Announces Acquisition of Five Pest Control Companies
The Orkin / HomeTeam Deal: A Closer Look at the Numbers
Rollins Acquires HomeTeam Pest Defense for $137 Million
The Rollins / HomeTeam Purchase Agreement
Copesan Announces the Addition of Two New Partners
Copesan Initiates Disengagement With J.C. Ehrlich/Rentokil and Presto-X
Potomac Announces Acquisition of Brazilian Pest Control Company
Losing $75K in 7 Seconds: Purchase Price Allocation 101
The Texas Pest Control Association Announced 2008 Election Results
Killing You Softly, Part 1 – Your Pricing
ISS Expanding Into Pest Control in Mexico
Paul Giannamore to Address the Texas Pest Control Association Convention
Sunair: Exterminating Value?
Extortion at Closing
Pest Control Acquisitions and Business Valuation for Pest Control Companies: Potomac Introduces the Potomac Pest Control Weekly
Orkin Acquires General Pest Control
Orkin Acquires Three New Pest Control Companies Across U.S.
Paul Giannamore to Speak at PCT M&A Seminar
Orkin / Western Acquires JRG Pest Control
Consolidation Continues in the Pest Control Industry

Leave a Reply

You must be logged in to post a comment.


  Home  |  Site Map © 1996-2011 The Potomac Company. All rights reserved. Legal  |  Contact Us  

Powered by Webucast